Grooming can be stressful for sensitive pets and some tolerate it better than others. Our professionally trained staff uses proper handling techniques and equipment to deal with most dispositions. However, if a pet’s temperament poses a threat to our safety or itself, we reserve the right to deny service. Please be sure to inform our staff at the time of booking if your pet requires special handling so we can book accordingly. Special handling fees may apply.
Customer service is very important to our staff. We do our very best to accommodate all customer requests, however, if a pet’s temperament or health condition prevents us from fulfilling a client's wishes, we will communicate our concerns beforehand whenever possible. If an issue arises during the grooming process, we reserve the right to refuse any service if we feel it could compromise the health or safety of any pet.
Scheduling is important to maintain the flow of the shop. We strive to book appointments so we can keep our appointment times short and accommodate our clients' schedules. Showing up late for appointments can result in us having to reschedule your appointment if it is too disruptive to our schedule. Missed appointments that could have been offered to another client are frustrating. Please call at least 24-hours in advance. We will be applying a $25 fee to anyone who misses an appointment or fails to give 24-hours’ notice when cancelling an appointment.
Your pet is our number one concern. If you suspect they are feeling under the weather, please notify us in advance. Grooming can be physically demanding and can aggravate pre-existing health problems. It is our policy to refuse entry to any dog or cat who is displaying symptoms of any contagious condition.
If you have a concern about an issue that arises after a grooming appointment, we request that you bring it to our attention within 24-48 hours so it can be addressed immediately.